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ElizaNew Participant

Company announcements

Company Investors Update: Q4 2019

Hey Team, It’s been an awesome, but intense, winter. Many things are tracking well, but there are some challenges we’re working through. TL;DR Revenue is up 22% We’re scaling up important product initiative Apollo. We finally closed Microsoft for a major partnership Big time hire — we closed Joe Bloggs as our new VP All The Things Mrs Customer Success herself had a major life event — welcome to Baby Customer Success! Key Metrics: We continue to have a ton of momentum across every important metric. From Sep to Nov we grew revenue 5%+ Every Month. From Aug to Nov we grew 17%. We are also on pace for a really huge December. We’ve learned something big this quarter about our Pricing Model and by February we’ll be on a $2M run rate. Needless to say I’m cautiously pumped. We’ve basically 2x’d on revenue so far this year and I believe will have 2.5x’d by end of year. One big thing we are scaling up is our Super Cool New Widget. We now have 25+ Companies that have bought Our Supe

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1 year ago

ElizaNew Participant

General information

New to the Community? Here's everything you need to know!Getting started

Is this your first visit to our lovely company community? Welcome! We’re super happy to have you here! What are we doing here?First things first, what are we actually doing in the company community? Our community is meant to be useful for both new and veteran customers, your level of expertise does not matter. That’s the beauty of our little community here, we have a TON of expertise on the platform daily about our company, Data & Analytics, Reporting and others—It really is an endless list of possibilities. A (really) quick tourThe basic setup of our community is simple: Getting Started(You’re here now!) New to the community? New to our Company? Visit me first!Analytics & ReportingWe’re a Data & Analytics company, so it makes sense to have a whole lot of ideas on how to best be using your data, right? We have got you covered! Platform & IntegrationsGuides & Articles on using our platform, or integrating with other tools you might already have added to your tech-sta

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1 year ago

ElizaNew Participant

Guides & tutorials

How to contact support (when it’s really needed!)contact support

Look, obviously we would like you to use the community as the first point of contact when encountering questions or problems, as chances are your peers have dealt with them before! But, if you’re encountering a problem the community really can’t fix, we’re also not going to make it difficult for you to find us—We’re here to help! What to check before reaching out to support:Looking for best practices Luckily we have so many clients that have used our software in ways we could have never imagined. We’d suggest posting your question here (link). Issues with 3rd party scripts and implementations Don’t get us wrong, we love 3rd party scripts just as much as any other person. However, given their nature (3rd party) we also can’t take responsibility for their inner workings. Please consult the 3rd party in question, or the developer that helped you set them up. Contact details Email: support@company.com (We will get back to you within 24 hours) Status updates: www.company.com/sta

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1 year ago

ElizaNew Participant

Analytics

A simple way to calculate Lead Scorelead score

Hey everyone! I was taking out the trash this morning—that’s when I do my best thinking lol, and had a super quick idea on how to easily use our software for Lead Scoring. We have had requests before to add functionality for this to our product, but I think there’s already a quick and insightful way to get you there with your current implementation. So, here’s what I’ve been thinking to solve this: What if we use any actions users perform in your product and attribute a score to them. Example: every time a user logs in to your app, we give them 10 points. Whenever they activate a new feature in a trial, we give them 25. There’s no standard way to create an overview based on ruling like this, but we can solve that using custom formulas: [code]Count of ‘App opens’ * 10[code] Applying this formula and adding it to a custom report would give us a real-time count of accounts with the most opens and thus highest score. If we then add a timeframe to the report, we could run this mon

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1 year ago

ElizaNew Participant

Reporting

The 2 most relevant reports to build immediatelyreporting

Hi! So, you’re new to our software and are looking to start out quickly. Who would we be to not help you to get sorted as soon as possible!Here are the two most relevant reports for any company to build immediately! 1. A bar-chart!Bar charts are the lifeblood of board meetings, team meetings and decks shared within companies across the globe. It isn’t hard to see why, they provide a clear overview of how things are progressing in a certain timeframe, anyone can understand. Here’s what a bar-chart would look like: An example bar-chart 2. A line-graph! Line graphs again are almost as useful. Where readability becomes an issue for bar-charts when you try to add multiple properties, line-charts really don’t have that problem. It’s easy to build, and universally applicable to any dataset. Give them a go: An example line-chart Be sure to let us know if there are any other reports you think are a MUST-have. We’ll gladly add them to this article. - Frank

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1 year ago

ElizaNew Participant

Integrations

Pimping your reporting using custom integrationsIntegrations

Injecting more data into your reporting takes your view on the customer journey to a whole new level. Regardless of the report or dataset you’re using—whether it’s feature adoption data or a geographical view of your customers and their support requests—smart use of more data will grant you a better view on your customer and their needs. To better enable you to customize your reporting, we have decided to start adding custom integrations. We make a distinction between two types: Platform integrations: E.g. connecting to other SaaS software like CompanyA and CompanyB Personal integrations: E.g. pieces of code or links to datasets that you have built yourself and would like to integrate in your datasets Both are currently available for all customers in the back-end of Company. DONE, RELEASED, YEAH! Example use-cases: You want to create an overview of all customer data, including demographics & usage of your platform, and then tie that into CRM data including how many times th

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1 year ago

ElizaNew Participant

Platform

What does registration and login rate limit mean?Article

Have you or your users come across these error messages? validation.user_register.ratelimit or validation.user_login.ratelimit. This is due to our rate limiting feature being applied when specific users or actions exceed a defined limit. We've developed the following rate limits: Limit on failed registration: visitors from one IP cannot attempt more than 5 tries per hour when registering a user Limit on failed login: visitors from one IP cannot attempt more than 5 tries per hour when trying to login as a user You don't want this limit in your instance? No problem, just drop us a line at support@company.com and we can disable it for you. The phrase is not shown correctly? If the errors are shown as validation.user_register.ratelimit or validation.user_login.ratelimit, it can be confusing for users to figure our what is going on. You can easily change them by adding the following phrases in the control environment of your community: Module: Common, Key: validation.user_login.ratelimit

20

1 year ago

AnthonyPioneer

Amsterdam

Amsterdam Meetup RecapAmsterdam meet-up

Well... what else could we say? Needless to mention, we were very pleased to see so many of you coming over to our event, joining inspiring discussions and learning about our plans for the future. Once again a big THANK YOU for joining, we hope that you found it as entertaining and inspiring as we did! Your feedback As some of you noticed already, we are sending you some questions to evaluate your experience of the event. Would be really cool for us to understand better which things you really liked, and what you missed / would like to see improved for the next time around. Thanks already for sharing your feedback with us!

10

1 year ago

AnthonyPioneer

Tips & Tricks

Use Digital Hub to boost event RegistrationBest practise

Hey everyone! Just wanted to share a quick tip on using your community to increase event registration for your next event! We recently ran an event on the importance of Customer Success in 2020 and we saw a massive 70% of our event registrations come from signups on our community! What did we do? We simply set up an event on our community—announcing what we planned to cover and who would be speaking—and enabled event registration directly on the community. We also found that those who wanted to ask questions about the event did so in the comments section, which really got people excited about the topics we would be covering. What was also fantastic was that we saw those that attended the event kept the discussion going in the weeks after on the community too! So, definitely, for your next event be sure to use your community! ?

10

1 year ago

AnthonyPioneer

Tips & Tricks

Using user-groups for beta programsBest practise

We’re always updating our users on new features we launch via the community. It’s such a great way to communicate on a 1-to-many basis with our customers. Additionally, what’s even better is that we have started to launch beta testing groups on our community where we invite a certain number of customers to test new features before we release them. Not only does this allow us to iron out any bugs before a full roll-out, it also creates a real feeling of collaboration and togetherness between us and our customers. Such a great way to make sure you are building a product that really meets the needs of your end users!

10

1 year ago

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