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Hold on to your hats! Our Annual Awards ceremony is coming up!Announcement

It’s that time of the year again, where we take time to recognise both our employees, and customers, for their tremendous contributions to the business over the past year. It has been a great year for us and we could not have done it without your help—and we want to recognize this. ?We have a number of different award categories, from Most Helpful Content to Nicest Design and a whole host of great prizes to give away (even an all expenses paid evening at your favorite restaurant)! You don’t want to miss out! So without further ado, please go ahead and nominate those who you think deserve to win an award. Remember you can only make one nomination per category! The results will be shared at our annual awards webinar in 3 weeks time. Plenty of time to build the suspense...Good luck all!

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10 months ago

JennyNew Participant

Amsterdam

People from Amsterdam - Introduce yourself

Dear people from Amsterdam, I’m happy to see you all in this group. Hereby I would like to introduce myself, and I hope to read more about you too! I am Jenny and I'm part of the family since 2010. Right now I am in the Marketing department, but before I was a Consultant for five years and got to work many great customers and their communities. For me this group is a great opportunity to stay in touch with all of you.

10 months ago

JennyNew Participant

Amsterdam

Meet & Greet sessions?

I'm wondering if there are any meet & greet sessions here in Amsterdam, who can tell me more?

10 months ago

AnthonyPioneer

New Gamification feature: Customizable badgesNew feature

Did you know...you can now give fully customizable badges to your users?! It’s time to personalize your community!Maybe you want to award the ‘chatterbox’ badge to the top replier in your community. What about the Superman badge for the user who answers the most questions? Anything is possible! Badges are a great way to encourage user engagement and add a little je ne sais quoi to your community! Time to get inventive. ?

10 months ago

AnthonyPioneer

Roadmap update 2021roadmap

Here we are, nearing the end of Q1 we want to share with you all what we’ve been up to. How about a welcome break to your daily routine with our latest Roadmap Update? ☕ We’re extremely proud to have delivered so many ideas from you—our beloved community! We’ve got some great new releases we’re excited to share with you all—here goes: Brand new Homepage configuration: this is a huge step to help you optimize for your various different use cases and custom stylesNever lose a change with article versioning Publish perfectly-formatted articles with (shareable!) article previews Publish content even whilst you’re on holiday, with Article Scheduling Target the competitive spirit of your members with a points-based leaderboard Change your community homepage layout design with the all-new customization mode Get a 360° view of your customers with our CRM integrationsSo there’s what we did, here’s what’s coming up! What we’re working on: GroupsEngage with like-minded community users who are

10 months ago

ElizaNew Participant

Company announcements

Company Investors Update: Q4 2019

Hey Team, It’s been an awesome, but intense, winter. Many things are tracking well, but there are some challenges we’re working through. TL;DR Revenue is up 22% We’re scaling up important product initiative Apollo. We finally closed Microsoft for a major partnership Big time hire — we closed Joe Bloggs as our new VP All The Things Mrs Customer Success herself had a major life event — welcome to Baby Customer Success! Key Metrics: We continue to have a ton of momentum across every important metric. From Sep to Nov we grew revenue 5%+ Every Month. From Aug to Nov we grew 17%. We are also on pace for a really huge December. We’ve learned something big this quarter about our Pricing Model and by February we’ll be on a $2M run rate. Needless to say I’m cautiously pumped. We’ve basically 2x’d on revenue so far this year and I believe will have 2.5x’d by end of year. One big thing we are scaling up is our Super Cool New Widget. We now have 25+ Companies that have bought Our Supe

10 months ago

TheodoreNew Participant

Allow users to award badges please!Not Implemented

It would be great to have the ability for users like me to award badges to other users! I was recently helped on the community and I would love to give a ‘helpful’ badge to another user! I understand you may not want to give users the ability to award badges but I think it could really increase engagement, and who knows, we might come up with some badges you wouldn’t have thought of! ?

10 months ago

ElizaNew Participant

Add more filtering options to the dashboardsNew

I’m a big fan of the recent improvements that you have made to the dashboards, it allows me to do in-depth analytics and generate the reports that I use in my QBRs. It would be even better if we have more filtering options available such as:Company Sign up date Age AccountRight now I need to get this data elsewhere and combine data sets.What do you guys think?

10 months ago

ElizaNew Participant

Tips & Tricks

Guide to ideationGuide

Read me first if you got a need for a feature that is currently not offered or a feedback regarding the way things work, you can submit an idea. Create an IdeaIf you cannot find an existing Idea or Discussion that’s related to your topic, then select ‘Create an idea’ on the Ideas landing page.An Ideal Idea format:Title: The high level objective of your Idea. Description: Details should clearly define your Requirements. Make sure to include:A clearly defined use case or business problem that is not met with current functionality. For enhancement requests, provide detailed requirements for the functionality that you’re seeking. You can include links to related ideas/docs to explain why existing functionality does not meet your needs. Be detailed, illustrate if you can to bring out all the components. Make sure you are using all the Product area/module names Highlight the value this feature would bring for the broader community of users like youProduct area: Select the Feature you want to

10 months ago

ElizaNew Participant

Integrations

Pimping your reporting using custom integrationsIntegrations

Injecting more data into your reporting takes your view on the customer journey to a whole new level. Regardless of the report or dataset you’re using—whether it’s feature adoption data or a geographical view of your customers and their support requests—smart use of more data will grant you a better view on your customer and their needs. To better enable you to customize your reporting, we have decided to start adding custom integrations. We make a distinction between two types: Platform integrations: E.g. connecting to other SaaS software like CompanyA and CompanyB Personal integrations: E.g. pieces of code or links to datasets that you have built yourself and would like to integrate in your datasets Both are currently available for all customers in the back-end of Company. DONE, RELEASED, YEAH! Example use-cases: You want to create an overview of all customer data, including demographics & usage of your platform, and then tie that into CRM data including how many times th

10 months ago

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